SPECIAL ORDERING

LOOKING TO SOURCE A BIKE, FRAME OR COMPONENT YOU HAVEN’T BEEN ABLE TO FIND LOCALLY?

LET’S MAKE IT HAPPEN!

THE SPECIAL ORDER PROCESS

HELLOS!

Get in touch with us via the submission box at the bottom of this page, or our sale’s email channel, kissingcrows@gmail.com

For local folks, feel free to stop by the store, or give us a call at 604 872 5446 to start your special order process!

WORKORDER

Once we know your order request and have confirmed the in stock availability of the requested item/(s), we start building your custom work order.

This work order will be submitted to you for approval before any payment is taken or order is placed.

DEPOSIT

To confirm your special order, we require an upfront deposit of either 50% of the total order value, or the full amount, whichever is most convenient to you.

Please note that all deposits are non-refundable.

WAIT PERIOD

Once a deposit is accrued, your order is pushed to our purchasing manager, who then submits it to the appropriate distributor.

SO timelines are complicated and are affected by many factors. For important information on order timelines, please read further below.

ORDER TIMELINES:

THE HONEST TRUTH

we live in a time where online shopping experiences and same day shipping are not perks anymore, they’re the status quo. and while that’s convenient, the negative implications for people and the planet far outweigh the positive. this information isn’t anything new, yet consumer behaviour continues in support of expedited services. the issue gets more complex when customers apply the same level of expectation from larger and less community minded corporations onto small and local businesses.

this is where some of our own experience enters. having juggled special orders at the shop over the 11+ years we’ve existed, now more than ever, special order timelines has become a frequently discussed topic.

NEW WORDING

WHAT I NEED TO GET ACROSS

  • WE CAN’T GUARANTEE TIMELINES

  • THE ESTIMATE WE GIVE YOU, IS NOT A GUARANTEE

  • IT GETS HERE WHEN IT GETS HERE

  • PIECES ARE CONSTANTLY MOVING

  • WE ARE NOT AMAZON. WE ARE A LIVING WAGE, SMALL BUSINESS

ordering from niche retailers

“THE COMMUNAL VALUE OF A BIKE SHOP IS INSANE” - Grifffffffin murray

“expedited shopping experiences”

we work really hard to give fast and accurate estimated timelines, but the reality is, we can't guarantee them. Our lead times are estimates based on factors such as supplier availability, warehouse location, vendor size, and, most importantly, meeting minimum cart requirements. there are many things that could affect your order timeline, and we'd rather be upfront about that then make promises we can't keep.

before confirming your special order with us, please ensure you’re comfortable with

As a small business, managing special order timelines can be a bit of a juggling act.

put a note about what a small bussiness is. under 10 million

THE DEMISE OF THE BRICK AND MORTAR STORE

why special order with us?

we are a living wage business. we don’t “cut corners”, especially at the expense of our employees. compromising on our belief systems to expedite order timelines is not something we do. 

Special Order Enquiry Form

Looking to Special Order an item?